Refund policy
Refund & Return Policy
At Snuggle and Squeeze, we want you to be happy with your purchase. Because our products are sensory toys and personal-use items, we follow the return guidelines below.
Returns
Eligible unopened and unused items may be requested for return within 10 days of delivery. The item must be in its original condition and packaging.
Opened or used sensory toys are not eligible for return or refund. Once a sensory toy has been opened or used, any product guarantee is void.
Return Shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping service and keeping proof of shipment.
Refunds
Once an eligible return is received and inspected, any approved refund will be issued to the same payment method used at checkout. Please allow your payment provider additional processing time for the refund to appear.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us as soon as possible with your order information and clear photos of the item and packaging. We will review the issue and determine the appropriate resolution.
Please note that after a product has been opened or used, it is no longer covered by our product guarantee.
Non-Returnable Items
Opened or used sensory toys and items that are not in their original condition are not eligible for return.
Contact Us
If you have questions about a return or refund, please contact Snuggle and Squeeze through the contact information provided on our store.